Methodology - services results


The survey asks people about the public services they have used in the past year, including reasons for access and payments received.

In the survey, people are asked to select services they have used from a list of Australian public services, including agencies and services. People then provide feedback on the specific agencies and services.

The below is how the agencies and services, reported on in this report, are displayed to people doing the survey.

List of agencies and services

  • Services Australia - Centrelink
  • Services Australia - Medicare
  • Services Australia - Child Support
  • My Aged Care
  • Australian Taxation Office (ATO) (e.g. submit a personal tax return)
  • Department of Veterans’ Affairs (e.g. renewing a concession card)
  • National Disability Insurance Scheme (NDIS) (e.g. registering for an assistance package)
  • Department of Home Affairs (e.g. visas for travel / migration, Border Force at airports)
  • Department of Foreign Affairs and Trade (DFAT) (e.g. Australian Passport Office, Smartraveller, Consular)
  • Pharmaceuticals Benefits Scheme (e.g. seek advice on subsidies)
  • Department of Education, Skills, and Employment (e.g. jobactive, Australian Job Search)
  • Fair Work Ombudsman (e.g. information and advice on employment)